Shipping policy

Shipping policy

Every pair we sell is made to order and painted by hand, so the total time from order to doorstep is processing time plus transit time. We do not accept an order for a dated event unless we are confident we can finish it in time.

Order processing

  • Made-to-order pairs are typically completed in about four weeks from the day the order is confirmed. In rare cases a complex order can take up to 60 days.
  • Processing time does not include transit time.
  • Orders placed on a weekend or public holiday begin processing on the next working day.
  • If you have a wedding or event date, tell us before you order. Rush production may be possible for an additional fee — write to us first so we can confirm it in writing.

Shipping charges

Shipping charges are calculated and displayed at checkout, based on your delivery address and the service you choose. The amount shown at checkout is the amount you pay; we do not add charges afterwards.

Delivery estimates

  • Transit times are set by the carrier, not by us. They are estimates, not guarantees, and they lengthen during peak seasons.
  • Weekends and public holidays are not counted as transit days.
  • The day you place your order is not counted as a transit day.

Tracking

When your order ships you will receive an email confirmation with the carrier and the tracking number. If that email has not arrived within a day of your shipping notice, check your spam folder and then write to us.

Address accuracy

Please check your delivery address carefully before you complete checkout. We cannot be held responsible for non-delivery caused by an incorrect or incomplete address. If a parcel is returned to us because of an address error, we will refund the order amount excluding the shipping fee, and you are welcome to place the order again with the corrected address.

Changes after dispatch

We cannot change an order once it has been handed to the carrier. Write to us as early as possible if something needs to change.

International orders, duties and taxes

Your order may be subject to import duties, taxes (including VAT) or other charges applied by the destination country. These charges are set by that country's authorities, are the responsibility of the recipient, and are not included in the price you pay us.

Lost or stolen parcels

Once a parcel has been accepted by the carrier it is in their custody. If a parcel is lost or stolen in transit, contact us and we will open a claim with the carrier on your behalf, but we cannot guarantee the outcome of a carrier claim. If this is a concern for a high-value order, ask us about insured shipping before you order.

Questions

Write to phamhongminhminh8@gmail.com or use the form on our contact page.