Frequently Asked Questions
Help centre
Frequently asked questions
Here are answers to the questions we are asked most about our brand and our shoes. Cannot find yours? Contact us here.

Order & Shipping
What is the turnaround time for an order?
Our made-to-order custom sneakers are typically completed in 4 weeks; however, in rare cases, an order may take up to 60 days to be processed. If you wish to make a purchase from us but require the items to be delivered by a certain date, kindly contact us through email or Instagram (DM) to discuss further.
Need them sooner? Rush production available for upcoming weddings (extra fee applies).
*Turnaround time, does not include shipping time or time the order spends in transit.
How can I confirm if my order has been shipped?
Once your order has been shipped, you will receive a confirmation via email that will also include your tracking details to help you keep track of your shipment.
Do you ship internationally?
Yes, we do! Yes, we ship worldwide. Rates are calculated at checkout, and the full terms are in our shipping policy.
Do you accept bulk orders?
Yes. Write to us with the quantity, the design and your date and we will come back with a quote and a timeline for the batch.
Can I request a design of my own?
Certainly! To request a customized design of your own, please fill out the contact us form here, and we will be happy to arrange it for you.
Which payment methods do you offer?
The payment methods available to you are the ones shown at checkout — that list is what our checkout accepts for your country and currency. If the method you want is not there, write to us before you order.
Exchange & Return
What is your return policy?
Please check our return/refund/exchange policy here.
Can I exchange/return an item?
Please check return/refund/exchange policy here.
Product Care
How can I clean my customized sneakers?
We do not recommend using a washing machine to clean your custom sneakers. Instead, we suggest using a bristle brush, as we have found it to be effective. A cleaner made for sneakers works well on stubborn marks; test it on a hidden area first. For more product care information go to here.
How durable is the paint used?
The paint used on our custom sneakers is designed to be crack and water-resistant, making them 100% wearable. However, please note that the shoes may still be susceptible to damage if they are not handled and used properly.
Still stuck? Write to phamhongminhminh8@gmail.com or use the form on our contact page. Include your order number and your event date and we will get straight to the point.
Anything else you need
Ready to see the shoes?
Every pair is painted by hand once you order, so plan on about four weeks in the studio. If you can, order eight to ten weeks before the wedding and give yourself room to breathe.