Contact information

Return requests are handled by our customer service team. Write to phamhongminhminh8@gmail.com, or use the form on our contact page.

Return process

1. Contact us within 7 days of receiving the items, with your reason for the return and photographs for verification.
2. All items must come back in original condition — unworn, unwashed, unaltered and undamaged, with the original tags attached.
3. Once your return request is approved, send the item back within 5 days. Keep the shoes in their original box and pad the parcel so nothing shifts in transit.
4. When the parcel reaches us we inspect the items to confirm they are in original condition and show the issue described in the request. After that we process the refund.

What we cannot take back

• Try-orders. If you need one pair, please do not order several and return the rest. That is not part of this policy and we appreciate your understanding.
• Customised pairs. Items customised in size, style or colour were made specifically for you and cannot be returned. If something is wrong with one, write to us anyway — we will always discuss a solution.

If we sent the wrong colour

If you receive an item in the wrong colour — you ordered red and we sent blue — contact us at phamhongminhminh8@gmail.com and send photographs so we can confirm the discrepancy. Once we verify the mistake we will either remake the pair in the correct colour at no additional cost, or issue a refund.

Refunds

• Once a return is confirmed, refunds are processed within 2 days of the parcel reaching us, back to your original payment method.
• The original shipping fee and any insurance charges are not refundable.
• The refund itself typically takes 5–7 business days to appear. If it has not arrived after 7 working days, check your bank account first, then your bank or card issuer. If it still has not appeared, write to us.

Order cancellations

If you need to cancel, contact us immediately after purchase. If payment has completed but the parcel has not shipped, we can cancel and refund in full. Once the parcel has shipped we cannot cancel the order — contact us anyway and we will help as far as we can.

Colour on your screen

Colour settings on your screen can shift the appearance of the photographs on this site. Some colour variation is not a defect or a mis-shipment. We do our best to match the real colour to what you see, and we appreciate your understanding.

Damaged items

We hold a high standard and we pack orders to survive the carriers. If your item still arrives damaged, contact us as soon as possible with details and photographs of the visible damage at phamhongminhminh8@gmail.com. We will issue a refund for items damaged in transit — please do not send the damaged items back to us.

Missing or wrong items

If you receive the wrong item, or something is missing from your order, contact us immediately. Tell us what you ordered and what arrived instead. We ship the correct item within 1–2 business days and provide a prepaid label to return the incorrect one where that is needed.